USEFUL INFORMATION

Terms & Conditions

• Membership Enrollment
• Membership Level
• Member Cards
• Maintain Membership Level
• Earning
• Ineligible Room Rates
• Member Account Issues
• Room Upgraded
• Redemption
• Data Privacy
• Acceptance of these conditions, Disputes and Governing Law
• Other Information

Membership Enrollment

Everyone can apply to our program which can be a frequent business traveler, or a leisure guest. To join the Centre Point Always Rewards Program, your e-mail address is just requried. After joining the program, the Member will receive online communications updating to the Points statements, program promotions, hotels information and services. Moreover, the Member must not let any other party to know his/her account password, the Member is responsible for all his/her account. Centre Point Always Rewards applies to our 7 locations : Pratunam, Sukhumvit10, Silom, Chidlom, Thong Lo, Pattaya, and Korat.

Membership Level

There are 3 guest membership levels, within the Centre Point Always Rewards

• Blue Point Member Level:Opening to anyone who would like to be part of Centre Point Family.
• Silver Point Member Level: When the accomulated spending on accommodation is less than THB 30,000 / year (THB 1 to THB 30,000).
• Gold Point Member Level: When the accomulated spending on accommodation is more than THB 30,000 / year (THB 30,001 and above).

Member Cards

After completed enroll online via Centre Point Always Rewards website, Member can log in for updating to the Points statements, program promotions, hotels information and services. However, E-Member Card provides online. The Member will then fully enjoy benefits and privileges from all program offers. Showing E- Member Card from mobile, it is available in all 7 Centre Point locations; Pratunam, Sukhumvit10, Silom, Chidlom, Thong Lo, Pattaya, and Korat.

Maintain Membership Level

In order to maintain the membership level, guest must meet the stay criteria each calendar year. In case, the Member does not maintain the stay criteria for the membership level, the Member will be downgraded one level.

• Silver Point Member Level: If any booking is not placed within 2 years (an annual accounting period ends on every December 31), your Silver Point Member Level will be changed to Blue Point Member Level, while the Rewards Points still remain for another 1 year. Member must reactive Member number to continue Blue Point Member Level.
• Gold Point Member Level: If any booking is not placed within 2 years (an annual accounting period ends on every December 31), your Gold Point Member Level will be changed to Silver Point Member Level, while the Rewards Points still remain for another 2 years. Member must reactive Member number to continue Blue Point Member Level.

Click Now for more information Points Expiration

Earning Point

Member who logged in on Centre Point Always Rewards website, booking through Centre Point official website and paid for accommodations will be able to earn Rewards Points. Rewards Points cannot transfer to another Member after Rewards Points are begin given. Noted that if the Member books rooms, Points will be earned accordingly, but the number of Eligible nights is based only on the Member's room.

A member may earn points on completed payment for our accomodation and member must stay in one of the rooms, there is no maximum night of booking. Points are calculated on total accommodation expense., excluding tax and service charge. This invoice must be paid and cleared. However, if a Member stops payment, checking issues with payment process he/she will not receive any Points. The earned points are calculated from accommodation payment only (exclusive of taxes and service charge).

Booking through any third party websites, especially OTA sites, Travel Agent and Corporate Rate are unable to receive points for their room.

• Silver Point Member Level: Earning 3 rewards Points, valued 3% of a booked room rate only (without tax and service charge) to redeem as the discount or free for favorable items or services.

  Earned points are valid only after the accommodation payment is received.

• Gold Point Member Level: Earning 4 rewards Points, valued 4% of a booked room rate only (without tax and service charge) to redeem as the discount or free for favorable items or services.

  It allows Centre Point to credit and update Rewards Points into Member account approximately 15 days after the check-out date and payment status "Completed".

Remarks

• Earned points are valid only after the accommodation payment is received.
• Rewards are available exclusively for registered Centre Point Always Rewards Members only.
• If your guests early check out/terminate, point will be calculate based on the actual accommodation payment.
• The third parties are not eligible under any circumstances.
• Points and rewards are not refundable.
• Expired points are neither refundable nor carried forward.

Ineligible Room Rates

The program allows Members to earn point most room rates, with the only exceptions being the ineligible rates listed as Tour Operator rates (TA), OTA, Wholesaler rates, Stays longer, Monthly Rate and Free Night Awards.

Member Account Issues

In case, Member found that Points were not credited as expected, Member can contact direct to the Centre Point Corporate Marketing Department via rewards@centrepoint.com. For Points to be credited, the invoice matching to the claim must be in the name of recording Points on the Member's account. Process of Points claim will spend 90 days following on check out date.

Room Upgraded

Room Upgrades are subject to availability by each hotel and location

Redemption

DISCOUNTS OR FREE NIGHTS OR FREE FOR FAVOURABLE ITEMS OR SERVICES.

Rewards points must be reaching redemption items Member can enjoy privilege or redeem. Points can be redeemed via Centre Point website eg: Room Discounts, Free Nights, Breakfast, Extra Bed, Airport Transfer and etc. Some items can be redeemed at Centre Point properties.

The point value may be varied for your redeemed items or services. Points redeemed for any product or service which all included taxes and service charges and Centre Point reserves the right to change without prior notice.

Data Privacy

Personal information regarding the Member is collected by Centre Point Corporate Marketing Team.

Rewards Points Redemption Cancellation

Rewards points redemption cancellation Cancelling a Rewards Night or room discounts or Rewards voucher such as Restaurant, Lounge etc. or No-shows or cancellations that was turned from the Rewards points. In that case; No cash or Rewards Points will be refunded.

Acceptance of These Conditions, Disputes and Governing Law

Any disagreement or dispute arising in connection with this document and which cannot be resolved amicably between the parties shall be subject to the courts of THAILAND.

Other Information

Centre Point reserves the right to substitute selected rewards / benefits and privileges for an equal value in products or services, in the event such products or services are unavailable.

Centre Point reserves the right to change these terms and conditions, time periods, and privileges at any time without prior notice.

In the event a dispute arises out of this promotion, the determination of Centre Point shall be final.

For more information, please contact Customer Relationship Management Team Tel: +66 2 630 6348-9 (Monday- Friday 8.30-17.30 hrs.)

FAQs

Q: How do I join Centre Point Always Rewards?

A: To join is easy! Just enroll now and start enjoying privilege with us today!

Q: Is there a fee to join Centre Point Always Rewards?

A: Membership is FREE! Also you can get many privileges and benefits. If you are not a member? Just enroll Click Here

Q: Where can I update my personal information (address, phone number and email address)?

A: You may update your online information at any time Click Here

Q: How can I check my account balance?

A: You would be able to access your up-to-date account information via Click Here which shows your account balance and all information about your points at anytime.

Q: Do my Rewards points ever expire?

A: Yes, for more information please Click Here

Q: How long should I wait to receive e-member card after I enrolled?

A: If you enrolled online via Centre Point Always Rewards website after activate your mail, member number will be created by the system automatically. E-member card will be available when member log in through Centre Point Always Rewards website, in case if member number does not display on your E-member, members still be able to enjoy privileges and benefits also member status remains effectively. However, BE NOTED, always show your membership card to each hotel you stay than you can enjoy privileges and benefits that we have provided you.

Q: Where can I get more information about Centre Point Always Rewards program?

A: Experience more about Centre Point Always Rewards program Click Here to check out our privileges!

Q: Can I add another person to my account?

A: No. Each membership account must enroll individually. One person can have only one member.

Q: How do I receive a promotion in Centre Point Always Rewards program?

A: Throughout the year, there are many exciting promotions that we offer. Our current promotions will be sent to all members by EDM or E-letter or visiting our promotions page.

Q: How do I earn Centre Point Always Rewards points?

A: Centre Point Always Rewards members earn 3 or 4 points for every 100 bath spent,on their room rate excluding taxes and service charge. The Payment must be completed then member can receive rewards points.

Q: Can I earn Centre Point Always Rewards points for reservations booked online?

A: Yes, simply log in to your Centre Point Always Rewards account and book your room on our website, Not a member? Enroll Now!

Q: If I book more than one room at a Centre Point for the same night, will I earn points rewards for each room?

A: Yes, you have to log in to your rewards member and book you your room via Centre Point Website, you can receive rewards point, all points will refer from completed payment.

Q: How long does it take for rewards points to show on my account?

A: Rewards Points will be updated on Centre Point Always Rewards website within 15 days after the check-out date and payment status "Completed“. If your Rewards Points have not appeared in your Member account after that time please contact us.

Q: What do I do if I am missing points from a previous stay?

A: You can send mail to property that you stayed , kindly show your Centre Point Always Rewards number or Name of Member or Member’s email, please be allowed approximately 90 days on the process to claim missing Points.

Q: Can I purchase Centre Point Always Rewards?

A: Now it is not available.

Q: What can I use my Centre Point Always Rewards for?

A: Centre Point Always Rewards has many privileges and variety of benefits, you can show your card and get discount from our Restaurant, Lounge and so on.

Q: Are there restrictions on where I can redeem my points for hotel stays?

A: You can redeem your points for 7 Centre Point Properties (Pratunam, Sukhumvit10, Silom, Chidlom, Thong Lo, Pattaya, and Korat).

Q: Are there blackout dates for using Free Nights or Discount or etc.?

A: There is no blackout dates for redeeming. However, Free Room Nights can be used up to room available.

Q: Can I transfer points to another Centre Point Always Rewards account?

A: No. Points cannot be transferred between any accounts or sharing.This rewards points are not transferable and may be used only by the person whose name is shown on its face.